ZIR Online RMA Manager is a module which automatically requests RMA numbers from your suppliers or service centres.
Your Service Level Agreements (SLAs) with external parties, suppliers and internal customers are set out in the ZIR Online SLA Module
When a product is defective on delivery it is essential to arrange quickly for a replacement or repair.
The Pop-up Module neatly brings together all the information of relevance to the acceptance or handling of a service order.
Many hands make light work, so they say, and peak performance is often achieved through collaboration.
The ZIR Online Cockpit Module is a dashboard providing a total overview of any problem areas in the process.
ZIR Online allows service providers to upload a price quote, and the Price Quote Module also includes the Service Level Agreements.
All parties involved in a service order can communicate with one another directly using ZIR Online.
The Booking-in module is used at the start of the service process and handles the storage of customer and product information.
If you have personnel carrying out repairs then the In-store Repair module will provide optimal support for them during the repair process.
Some repairs are carried out on site. The Home Service module has been developed to allow you to retain control of your own clients.
The ZIR Online Track & Trace module makes the entire repair process transparent.
The ZIR Online Cluster Module allows activities to be clustered, centralised and displayed in the cockpit.
