Many suppliers require an RMA number before a defective product is dispatched. Requesting an RMA number costs valuable time and delays service provision. Requesting an RMA can often turn out to be a time-consuming and overly complex process because of the involvement of external systems.
ZIR Online RMA Manager is a module which automatically requests RMA numbers from your suppliers or service centres. Where a request is not dealt with in good time your staff will receive an automatic notification. The RMA Manager also ensures that service requests are submitted in the correct manner, and supplies a label with the RMA number which the applicant can print out and attach to the defective product, making this module equally valuable to service providers and allowing the track and trace system to be used effectively as soon as the request comes in.
The ZIR Online RMA Manager has benefits for all parties:
