When you\'re looking to deliver ultimate performance then sound agreements are vital. Your Service Level Agreements (SLAs) with external parties, suppliers and internal customers are set out in the ZIR Online SLA Module. So your staff always have information about current agreements at their fingertips, and you are equipped to oversee and manage complex processes. ZIR Online also issues an early reminder to external parties when particular SLA processes are not proceeding in accordance with the agreement. In this way the ZIR Online SLA Module helps you and your partners make your services clear and comprehensible.
Service Level Agreements (SLAs) are agreements made with external parties about the level of service you are jointly offering. SLAs create clarity, for you and your service organisation as well as for your customers. When ZIR Online records a notification the relevant agreements and completion times are automatically displayed, providing you and your clients with an immediate insight into the progress of the service project.
