All parties involved in a service order can communicate with one another directly using ZIR Online. The Communications Module\'s "question and answer" facility stores conversations in ZIR Online, making them accessible to all. Files can also be added to these conversations in the form of an appendix. ZIR Online also communicates with Outlook. This would allow people not using ZIR Online to receive and respond to messages. Such responses will also be included in the Communications Module.
